Frequently Asked Questions

General Questions

1. What is Phoneline AI?

Phoneline AI is an intelligent phone answering service that automatically handles incoming calls using an AI agent that sounds natural and helpful. It also records, transcribes, and summarizes calls—highlighting key points and optionally emailing them to you.

2. How does Phoneline AI work?

When someone calls your business, the AI answers and engages in real-time conversation to understand their needs, answer common questions, and escalate or forward the call if necessary. All interactions are recorded and summarized for easy review.

3. Who is Phoneline AI for?

Phoneline AI is ideal for small business owners, freelancers, service providers, or any professional who needs 24/7 call coverage without missing leads or inquiries.

4. How is Phoneline AI different from voicemail or traditional call centers?

Phoneline AI acts like a 24/7 AI call agent or virtual receptionist—providing intelligent, natural conversations. Unlike voicemail, it doesn’t just collect messages—it actively resolves questions, engages users, and forwards calls as needed, saving you time and cost.

Setup and Customization

5. How do I set up my AI agent?

Open an account, choose your business website to train your agent, select a U.S. phone number, and you’re ready to accept calls within minutes!

6. Can I customize what my AI agent says?

Yes! You can personalize greetings, business details, common Q&As, and fallback behaviors. You can even upload documents to improve the agent’s knowledge.

7. Can I use different agents for different phone numbers or businesses?

Certainly! Each number can have its own AI agent with unique rules, content, and tone.

8. Can the AI forward calls to a real person?

Yes, if the caller needs further help, the AI can offer to forward the call to a phone number you’ve configured.

9. What happens if I disable the AI agent?

Calls will be automatically forwarded to your designated number. You’ll still receive call recordings and a weekly email summary.

Call Handling and Features

10. Does the AI speak other languages?

Yes. Since the AI agent is powered by GPT models, it can speak many languages supported by GPT.

11. Can I see transcripts and summaries of the calls?

Yes. Every call is transcribed, summarized, and available in your dashboard. You can also opt to receive summaries via email.

12. Is the AI voice realistic?

Yes, the AI uses advanced voice synthesis for natural, human-like conversations.

Privacy & Security

13. Are the calls recorded or stored?

Yes, calls are recorded and stored securely. An automatic disclaimer plays at the start of each call to comply with local laws.

14. Is caller data safe?

We take privacy and security very seriously. For more details, please see our Privacy Policy.

Pricing and Billing

15. How much does Phoneline AI cost?

All pricing info is available here: View Pricing

16. Is there a free trial?

Yes! Try Phoneline AI free before committing to a plan.

17. What happens when my trial ends?

You’ll be prompted to choose a plan. Be sure to upgrade before the trial ends to keep your number and call history.

Integrations & Compatibility

18. Can I forward my existing phone number to Phoneline AI?

Yes, most phone carriers in the U.S. allow you to forward calls to your Phoneline AI number using standard call forwarding settings.

19. What happens if the AI forwards a call to me? Will I see who called?

Yes, the original caller's number is preserved when forwarded, so you’ll know who is calling.

20. Do I need to install anything to use Phoneline AI?

Nope—everything runs in the cloud. No app or hardware required.